wking9 ("we", "us", "our", "the Company") operates the online gaming platform accessible at wking9.cam ("Platform") and is committed to protecting the privacy and personal data of every player, visitor, and user ("you", "your") who interacts with our services. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by wking9.
This Policy applies to all personal data collected through your use of the Platform, including account registration, gameplay, financial transactions, communications with our support team, and visits to the wking9 website. It should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and wking9.
By registering an Account on wking9 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not use the Platform.
wking9 takes data protection seriously. We do not sell your personal data to third parties for marketing purposes, and we only share your data with carefully selected partners where strictly necessary to deliver our services or to comply with legal obligations.
For the purposes of this Privacy Policy, the following definitions apply:
wking9 collects the following categories of personal data in connection with your use of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad or passport number | Account registration, KYC verification, age compliance |
| Contact Data | Email address, mobile phone number, residential address (city/state) | Account communications, support, promotional notices (with consent) |
| Financial Data | Payment method details (e-wallet IDs, bank account references), transaction amounts in MYR, deposit and withdrawal history | Payment processing, fraud prevention, AML compliance |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration, wager patterns | Service delivery, responsible gambling monitoring, dispute resolution |
| Technical Data | IP address, device type, browser version, operating system, geolocation (country/region) | Platform security, fraud detection, compliance with Restricted Territory rules |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support, quality assurance, dispute resolution |
| Preference Data | Favourite game categories, preferred language, notification settings, responsible gambling limit configurations | Personalisation, improved user experience |
wking9 does not collect full credit card or debit card numbers. Payment transactions are processed through our payment partners (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX-connected banks such as Maybank, CIMB, Public Bank, and Hong Leong), who maintain their own data security standards for card and account information.
We collect personal data through the following means:
wking9 processes your personal data for the following purposes:
wking9 processes your personal data on one or more of the following legal bases:
wking9 does not make automated decisions — including profiling — that produce legal or similarly significant effects on you as an individual, without providing a mechanism for human review upon request.
wking9 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where strictly necessary for the purposes identified in this Policy:
All third-party recipients of personal data are required to process that data only for the specified purpose and in accordance with appropriate data protection obligations. We do not authorise any third party to use your personal data for their own independent marketing or other purposes.
wking9 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, to maintain an active Account relationship with you, or to comply with applicable legal and regulatory obligations. Specific retention principles include:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an individual.
wking9 uses cookies and similar tracking technologies to deliver and improve the Platform experience. The following types of cookies may be active when you use the Platform:
wking9 does not use third-party advertising cookies or sell cookie data to advertisers. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the Platform.
wking9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:
While wking9 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You acknowledge that you provide your personal data at your own risk and agree to take responsibility for maintaining the confidentiality of your Account credentials.
If you suspect that your Account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately via live chat or email. We will investigate and take appropriate action as a matter of priority.
As a data subject, you have the following rights in relation to the personal data that wking9 holds about you. These rights are subject to applicable legal limitations and may be balanced against our own legitimate interests or legal obligations in specific circumstances:
You may request a copy of the personal data we hold about you, along with information about how it is being used.
You may request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal obligations.
You may request that we restrict processing of your data in certain circumstances, such as while a rectification request is being assessed.
You may request a structured, machine-readable copy of personal data you have provided to us, where technically feasible.
You may object to processing based on legitimate interests, including profiling, unless we can demonstrate compelling grounds that override your objection.
Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting prior lawful processing.
You have the right to raise a complaint with the relevant data protection authority if you believe your data rights have been infringed.
To exercise any of the above rights, please contact our support team via live chat or the email address set out in Section 15 of this Policy. We will respond to all verified data rights requests within a reasonable period, and no later than 30 days from receipt of a properly submitted request.
We may need to verify your identity before processing a data rights request to ensure your personal data is not disclosed to an unauthorised party. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request.
The wking9 Platform is strictly intended for persons aged 21 and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Our KYC process is specifically designed to verify the age of all registered users before they may deposit funds or access real-money gaming features.
If we become aware that personal data has been collected from a person under 21 without verifiable parental or guardian consent, we will immediately close the relevant Account, delete all associated personal data, and report the matter to relevant authorities where required by law.
If you are a parent or guardian and believe your child may have accessed or registered on the wking9 Platform, please contact our support team immediately via the contact details in Section 15. We treat such reports with the highest priority.
The wking9 Platform may contain references or links to third-party services, including payment providers and game studios, whose own privacy practices are governed by their respective privacy policies. wking9 does not control the data practices of these third parties and is not responsible for the content or privacy policies of external websites or services.
We encourage you to review the privacy policies of any third-party services you use in connection with your wking9 Account, particularly those of your chosen payment method providers (such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or your FPX-connected bank) to understand how those organisations process your financial data.
wking9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The current version of this Policy, with its effective date, is always available on the Platform.
Where changes are material — substantively altering how we collect, use, or share your personal data — we will provide at least 14 days' prior notice via a prominent notification on the Platform and, where practicable, by email to your registered address. Your continued use of the Platform after the effective date of any amended Policy constitutes acceptance of the revised terms.
For minor updates — such as clarifications that do not change the substance of our data practices, corrections of typographical errors, or additions of new payment methods to the list of processors — changes may take effect immediately upon publication.
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 11, please contact the wking9 data team through the following channels:
Please include "Privacy Request" in the subject line of your email, along with your registered username or the email address associated with your Account, to help us locate your records and respond efficiently. Our team is based on Malaysian Time (MYT, UTC+8) and serves players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations throughout Malaysia.
We aim to respond to all data rights requests and privacy enquiries within 14 business days of receipt. Complex requests may require additional time; we will notify you if this is the case.
Our privacy commitments go beyond policy text — here is how we put data protection into practice for every Malaysian player on the Platform.
All data transmitted between your device and wking9 is protected by 256-bit SSL/TLS encryption. Your login credentials, personal details, and transaction data are never sent in plain text over the internet.
Every registered player undergoes identity and age verification before withdrawing funds. KYC data is stored securely and used exclusively for compliance purposes — never shared with advertisers or unrelated third parties.
wking9 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used solely to operate and improve the services we provide to you directly.
Access, correct, export, or delete your personal data at any time by contacting our support team. Marketing consent can be withdrawn instantly. Responsible gambling preferences are adjustable from your Account dashboard.
We do not hold your data indefinitely. Retention periods are set based on legal requirements and business necessity. Data that is no longer needed is securely deleted or anonymised on a scheduled basis.
Self-exclusion requests, deposit limit configurations, and responsible gambling support interactions are treated with strict confidentiality. This data is never used for marketing or profiling purposes.
Our support team is available 24/7 to answer any questions about how wking9 handles your personal data. You can also review our full Terms & Conditions or visit our FAQ for quick answers.
For the full terms governing your use of the Platform, see our Terms & Conditions. For responsible gambling tools and support, visit our Responsible Gambling page. For players aged 21 and above only.